SHARE A SPLASH wine co. Shipping Policy
We are currently able to ship wine to the following states: AK, AZ, CA, CO, DC, FL, ID, IL, MN, MT, NH, NM, NV, NY, OR, PA, TX, WA, WY If your state is not listed, please shoot us an inquiry at firstname.lastname@example.org, and we will assist you in locating a retailer that can serve you.
We plan to only ship on Monday, Tuesday, & Wednesdays to ensure your wine arrives at your doorstep within the same week. If you would like a specific ship date, please indicate it in your order notes or contact us directly at email@example.com. Your order may be placed on a “weather hold” if the weather conditions are not conducive to shipping wine. We will notify you in email if this occurs and will send you a second email notification when your wine ships.
For most states, you have the option of selecting one of the following shipping options (Standard Overnight, 2-Day, Ground). We default and ship via FedEx Ground (unless the state or weather requires otherwise).
Please let us know immediately if you have any shipping changes that are made after your order is placed so that we can update your shipping information before your order is shipped. If the change is not processed in time, the wines might require to be re-routed or returned, which could delay the delivery of your shipment. Additional fees associated with changing the shipment information (after the product has left our warehouse) will be billed to the customer.
Adult Signature Required at Delivery
Wine may be sold and delivered only to persons who are at least 21 years old. The person ordering and receiving the delivery must be at least 21, will be required to sign for the wine, and may be required to show evidence of age.
SHARE A SPLASH wine co. Return Policy
We are committed to the quality of our wines and your complete satisfaction is our primary objective. We take extreme care in packaging and shipping your wines. Please inspect all packages as soon as they are received. Should any bottle(s) be broken during shipping, please contact us at firstname.lastname@example.org or 707.690.7400, so that we can initiate a claim with the shipping company. Please keep the original package(s) and its contents exactly as you found them if at all possible. We will arrange to have the wine picked up in most cases. If you are using a Third Party Shipper to send your wine please have them inspect it upon delivery.
All of our wines are stored in a temperature-controlled environment and are in excellent condition upon leaving our fulfillment center. Any return claim due to a defect in the product will be addressed on a case-by-case basis, and a replacement bottle may be offered if one is available or, if not, another may be substituted. In this instance, keep the bottle, its unused contents, and the cork. Wine should not be returned without prior approval. Please submit all concerns of this nature to email@example.com or 707.690.7400 and make sure to include customer name and address, date of purchase, product name and vintage, and reason for concern.
Temperature extremes can pose a threat to the overall quality of the wine. To this end, we do our best to monitor the weather and will delay shipping in known extremes of temperature whenever possible.
For orders that are shipped and refused by the customer or returned by the shipping company as “unable to deliver”, we will contact the customer to determine whether a credit should be issued, for the cost of the product minus any shipping charges, or if a second shipment attempt is preferable.